ProAssessment Source
Innovative Assessments for All Employment Levels
Non-Exempt Pre-Employment & Promotional Assessments
Turnover costs money: in productivity, recruiting costs, lowered employee morale and customer service issues. Predicting a candidate's behaviors, attitudes, team work, willingness to abide by safety, absenteeism and procedural policies doesn't have to be guesswork. ProAssessment Source has the proven ability to evaluate your specific environment and challenges and design an assessment protocol that helps you make wiser hiring and promotional decisions, while positively impacting retention.
After conducting an analysis of the organization, their recruiting practices and turnover or "churn" statistics, we recently implemented a pre-employment testing program that targeted the two major failure factors: English comprehension and basic math skills. One year after implementation, turnover for the major failure factors in this service technician employee population has all but disappeared!
We offer abilities, attitude and behavioral testing as well as simulation-based assessments to allow you to "see" the candidate in your position without impacting customers or the rest of the call center. With our wide array of assessments from which to draw, we can design a pre-employment or promotional program to meet your time and budget restraints.
If you are experiencing unacceptably high turnover in your inbound or outbound call center, your field technician churn is out of control, or you just want to make better hiring decisions, call us and we'll work with you to design and implement a solution for your unique culture and organization.
Call us at 800.279.3071 or email info@proassessmentsource.com